Terms of Service

These Terms of Service ("Terms") govern your access to and use of the GradWriter platform ("Platform", "Service", "we", "us", or "our"), operated by GradWriter Technologies Ltd, a company incorporated under the laws of the Federal Republic of Nigeria.

By creating an account, accessing the Platform, or using any Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Platform.

These Terms are issued in compliance with the Federal Competition and Consumer Protection Act 2018 (FCCPA), the Nigeria Data Protection Act 2023 (NDPA), the Cybercrimes (Prohibition, Prevention, etc.) Act 2015 (as amended), and other applicable laws of the Federal Republic of Nigeria.

We reserve the right to modify these Terms at any time. Material changes will be notified via email or platform notice at least 30 days before taking effect. Continued use after changes constitutes acceptance.

"User" means any individual who registers for, accesses, or uses the Platform.

"Client" means a User who has initiated a service request or made a payment.

"Service" refers to any of the three academic support tiers offered: Thesis Review & Upscale, Standard Thesis, and Advanced Research.

"Deliverable" means the final document, report, or material produced and delivered to the Client upon completion of a Service.

"Wallet" means the prepaid balance system maintained on the Platform for funding transactions.

"Personal Data" has the meaning ascribed to it under the Nigeria Data Protection Act 2023.

"Intellectual Property" means all patents, copyrights, trademarks, trade secrets, and other proprietary rights.

GradWriter provides professional academic research and writing support services to students and researchers. We do not write admissions essays, complete coursework for academic credit on behalf of students, or engage in any activity that constitutes academic fraud under the policies of any educational institution.

Our Services are designed as:

• Thesis Review & Upscale (₦15,000): Editorial review, structural audit, citation standardization, and refinement of existing drafts. Delivery: 3 days.
• Standard Thesis (₦45,000): Full research document development from approved topic outline, including chapter structuring, methodology design, and sourcing. Delivery: 4-7 days.
• Advanced Research (₦70,000): Comprehensive research for complex disciplines, dissertations, and postgraduate work requiring multi-source integration and custom analytical frameworks. Delivery: 7-14 days.

All turnaround times are estimates from the date of confirmed payment and receipt of complete project requirements. Delays caused by incomplete client submissions, scope changes, or revision requests may extend delivery timelines.

We do not guarantee specific grades, publication acceptance, or supervisor approval. Our commitment is to deliver work that meets rigorous academic standards of structure, sourcing, and clarity.

To access the Platform, you must create an account with accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must be at least 18 years of age or the age of legal majority in your jurisdiction to use the Platform. By registering, you represent and warrant that you meet this eligibility requirement.

You agree to:

• Provide truthful registration information
• Update your information promptly if it changes
• Notify us immediately of any unauthorized account access
• Not share, transfer, or sell your account credentials
• Not create multiple accounts for fraudulent purposes

We reserve the right to suspend or terminate accounts that violate these Terms, provide false information, or engage in fraudulent activity. Suspended accounts forfeit any wallet balance if fraud is confirmed.

All prices are denominated in Nigerian Naira (₦) and are inclusive of all applicable taxes unless otherwise stated. Prices are subject to change with 14 days' notice.

We accept the following payment methods:

• Bank Transfer (domestic Nigerian banks)
• Cryptocurrency (USDC, BTC, ETH) via supported wallets

Funds are deposited into your Wallet upon confirmation of payment. Wallet balances are non-transferable and non-refundable except as provided in these Terms.

Transaction Records: All transactions are recorded in your account history and retained for six (6) years in compliance with Nigerian financial record-keeping requirements.

Refunds: Refund requests must be submitted within 7 days of service delivery. Refunds are processed at our sole discretion based on service completion status and quality assessment. No refunds are issued for completed and delivered work unless the Deliverable fails to meet the specifications of the ordered Service tier.

Chargebacks: Initiating a chargeback or payment reversal without first contacting our support team constitutes a breach of these Terms and may result in immediate account suspension and legal action to recover funds.

Deliverables are made available for download through your Document Library upon completion. Documents are retained in your Library for a minimum of twelve (12) months from the delivery date.

Each Service tier includes a specified number of revision rounds:

• Thesis Review & Upscale: 1 revision round
• Standard Thesis: 1 revision round
• Advanced Research: 2 revision rounds

Revision requests must be submitted within 14 days of original delivery and must relate to the original scope of work. Requests for new chapters, additional word count, or changes to the research topic constitute a new Service order, not a revision.

We do not guarantee that any Deliverable will be accepted by your institution, supervisor, or publication venue. Our quality commitment is to the structural and academic standards defined in your Service tier.

Upon full payment and delivery, all right, title, and interest in the Deliverable transfers to you. You may use, modify, publish, and distribute the Deliverable as your own work.

Prior to delivery, all intellectual property rights in work-in-progress remain with GradWriter. You may not reproduce, distribute, or create derivative works from any draft or partial deliverable prior to full payment.

GradWriter retains the right to use anonymized excerpts from Deliverables for internal training, quality assurance, and portfolio purposes, provided that all identifying information (names, institutions, specific research topics) is removed.

You warrant that any materials you provide to us (research notes, data, previous drafts) do not infringe the intellectual property rights of any third party. You indemnify us against any claims arising from your breach of this warranty.

All information you share with us — including research topics, personal data, institutional affiliations, and document content — is treated as strictly confidential.

We do not:

• Disclose your identity or institutional affiliation to third parties
• Share your documents with anyone outside our research team
• Use your research data for any purpose other than completing your Service
• Contact your institution, supervisor, or any third party regarding your use of the Platform

Our researchers operate under binding confidentiality agreements. Access to your documents is restricted to the specific researcher(s) assigned to your project and authorized quality assurance personnel.

Confidentiality obligations survive termination of these Terms and your account.

We process your Personal Data in compliance with the Nigeria Data Protection Act 2023 and the Nigeria Data Protection Regulation 2019. We are registered with the Nigeria Data Protection Commission (NDPC) as a Data Controller.

Data We Collect: Name, email address, username, password hash, transaction history, wallet balance, uploaded documents, and communication records.

Lawful Basis: Processing is necessary for the performance of our contract with you (Service delivery), compliance with legal obligations (financial record-keeping), and our legitimate interests (fraud prevention, platform security).

Data Retention: Personal Data is retained for six (6) years after your last transaction or account activity, or until you request deletion, whichever is earlier. Document content is retained for twelve (12) months from delivery date.

Your Rights: Under the NDPA, you have the right to:

• Access your Personal Data
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to processing for direct marketing
• Request data portability
• Lodge a complaint with the NDPC

Security Measures: We implement encryption (AES-256), secure session management (JWT with httpOnly cookies), access controls, and regular security audits. In the event of a data breach, we will notify affected users and the NDPC within 72 hours as required by law.

Third Parties: We do not sell your Personal Data. We share data only with: (a) payment processors for transaction fulfillment, (b) cloud infrastructure providers for hosting, and (c) legal authorities when required by valid court order.

You may not use the Platform or Services for any unlawful purpose or in any manner inconsistent with these Terms. Specifically prohibited:

• Submitting a Deliverable as your own work without review, understanding, or modification, in violation of your institution's academic integrity policy
• Using the Service to complete coursework, examinations, or assignments for academic credit without your instructor's knowledge
• Uploading content that infringes third-party intellectual property rights
• Attempting to reverse-engineer, hack, or interfere with Platform security
• Creating multiple accounts to exploit promotional offers
• Using the Platform to harass, threaten, or defame any person
• Uploading malware, viruses, or malicious code

Violation of these prohibitions may result in immediate account termination, forfeiture of wallet balance, and referral to appropriate authorities including your institution and law enforcement where applicable.

To the maximum extent permitted by Nigerian law, GradWriter and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform or Services.

Our total liability for any claim arising from these Terms or your use of the Platform shall not exceed the total amount you paid to us in the twelve (12) months preceding the claim.

We do not guarantee:

• Specific academic grades or evaluation outcomes
• Publication acceptance in any journal or conference
• Supervisor or committee approval of your research
• Uninterrupted or error-free platform operation

These limitations do not apply to liability for fraud, gross negligence, willful misconduct, or personal injury caused by our negligence, which cannot be excluded under Nigerian law.

You may terminate your account at any time by contacting support. Upon termination:

• Your access to the Platform ceases immediately
• Any pending Service orders are cancelled (refund eligibility determined per Section 5)
• Your wallet balance is forfeited unless a refund request is approved
• Your documents remain accessible for download for 30 days, after which they are permanently deleted
• We retain transaction records and Personal Data as required by law (Section 9)

We may terminate or suspend your account immediately, without notice, for: breach of these Terms, fraudulent activity, non-payment, or legal requirement.

Any dispute arising from these Terms shall first be attempted to be resolved through good-faith negotiation between the parties.

If negotiation fails, disputes shall be submitted to mediation under the Lagos Multi-Door Courthouse (LMDC) or any other mutually agreed mediation center in Nigeria.

If mediation fails within 60 days, either party may pursue resolution through the courts of the Federal Republic of Nigeria. These Terms and any disputes shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

You agree that any legal action against GradWriter must be commenced within one (1) year after the cause of action accrues, or it is permanently barred.

Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in full force.

Waiver: Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

Assignment: You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Force Majeure: We are not liable for failure to perform due to causes beyond our reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, or strikes.

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and GradWriter regarding the Platform and supersede all prior agreements.

Contact: For questions about these Terms, contact us at legal@gradwriter.ng or via the support channel on your dashboard.